Refund policy

Welcome to the Windy City E-Store online store. If you need to return or exchange a product you purchased from our e-store, please follow our return policy guidelines. We accept returns or exchanges of unused products in their original packaging within 7 days of delivery. Please include the original invoice with your return and ensure that the product has not been tampered with or soiled. Please note that we cannot accept returns of opened products. Original shipping and handling fees are non-refundable. To initiate a return or exchange, please contact our customer service team by email at customer.service@windycityestore.com. Please provide your invoice and any other necessary information so that our team can assist you with processing your return or exchange. No returns or exchanges will be processed without an original receipt.

For items purchased on Amazon and fulfilled by Amazon, their return and refund policies will apply.

If you have any general inquiries, please feel free to call us at +8157148587. Thank you for shopping at Windy City Skin E-Store.